Orbit International Moving Logistics Ltd

Horrible experience (international moving from Canada to France) !!!

I had a deeply disappointing experience with Orbit for my international move from Canada to France. While the initial process seemed smooth, the additional charges and lack of transparency left much to be desired.

- Unjustified Additional Fees: Despite no prior warning or contractual basis, I was charged extra for logistical issues that were entirely out of my control, such as temporary container movements. These were presented as "unavoidable," yet no proactive communication or alternatives were offered.

- Refusal to Refund Unused Services: I was billed $285 for a parking permit at the delivery destination that was not required or used. When I requested a refund, the company instead claimed the amount was redirected to "warehouse handling fees"—an explanation that does not hold up, given the expedited delivery (0.5 day instead of 2 days).

- Lack of Accountability: My repeated attempts to seek clarity and fair treatment were met with vague justifications and deflections. It seems the company prefers to profit from unclear charges rather than foster trust and transparency with its clients.

Moving internationally is already stressful, and Orbit's handling of this situation added unnecessary frustration. I would not recommend this company to anyone looking for professionalism and accountability in their relocation process.

Move size: 4 Bedroom Home Service cost: $18000

Orbit International Moving logistics was an absolute nightmare to work with. 1.they will overestimate the moving load so you pay more.The claim this will be adjusted on moving day but it wasn't. 2. the staff is rude. 3. My property was severely damaged in the move. 4. Orbit pushed me to buy a lot of insurance, however, the insurance company they partner with W. K. Webster Overseas Ltd. does not pay out claims (it's been 5 months since I submitted mine and they just ignore my emails and calls). 5. the moving company they partner with on the Singapore end (smart Relocators) was also terrible and refused to unpack and assemble my shipment upon delivery. It's been 5 months since I moved to Singapore and this is a never-ending nightmare as I as I'm still battling with Orbit over my insurance claim

Move size: 2 Bedroom Home Service cost: $12000

Although the circumstances of my move were not the best, Jacob and Tomy could not have made it easier to get through. Their great communication skills, capability, and experience made this door to door move appear seamless. Always available to answer questions and provide precision throughout the process, I was never at a loss for information regarding the passage of my goods and arrival dates. I had anticipated a difficult move, but this team really took the weight off my shoulders. Many thanks guys!

Move size: Partial Move Service cost: $2500

I was very concerned about moving my household from Toronto to Chicago. However after checking a few moving Companies I was very impressed with Orbit's agent who came to my house to inspect the stuff and provide me a quote a couple of days later. Tomy Klein was more than a moving company agent, he was very friendly, understanding and helpful with the entire move. Orbit crew were very experienced and met all my expectations. Tomy's commitments for pickup and delivery dates remained unchanged and he provided full support till I received my goods in Chicago. We definitely plan to use Orbit International for our return to Canada in a few years. Thanks to Tomy and the Orbit crew.

Service cost: $6300

Dealing with Orbit has been a nightmare and the move hasn't even happened yet.

In fact, Orbit is a website running out of Toronto and contracting other companies to do the actual move for the clients.
It turns out, Orbit is actually contracting Guardian Overseas Shipping LTD.

Guardian sent a very nice gentleman to pack for us and in all honesty, he was very pleasant and professional. I wish I had contracted Guardian to do the move rather than Orbit.

It has been a the worst experience of our lives, at the most stressful time, during an international move.
In the end, I refuse to let Orbit handle any of our things, hoping that Guardian will do the actual move for us so as to not lose time and valuable resources sourcing another mover.


STAY AWAY FROM ORBIT.

Service cost: $1110

It was a nightmare !! let's go for points: the person who came home to take the first contacts was the best, prepared, polite. Exactly what I was looking for to give the task of my 35 move in career !! After him the darkness, the disorganization, the lack of preparation and the continuous requesting money especially from the company World Freight Relocations BV The Netherlands, the Netherlands correspondent for ORBIT Canada. The team that the ORbit sent me to pack my things arrived with over an hour late, with one person less and is away with over 2 hours in advance for personal commitments (she graduated her daughter) by uploading the truck for less than half and taking everything away. The following morning the people at work were only two (less and less) worked until 5 am with the result that the small hire truck they had was not big enough to load my things. I had to leave my things for their disorganization !! In addition, I had to pay the ownership of houses (642 CAD) to throw away the things I was looking for. Beyond the damage also the joke !! Arrival in the Netherlands and here are the problems with the World Freight Relocations BV The Netherlands, after many emails at the end, I am answered by a certain Esmeralda at night. I explain to him that my expedition was diplomatic and she, in the dark of everything and with the utmost sufficiency, tells me that she wanted the bill of lading and the D39 model of customs !! I remember that I asked if I was to work for them or them for me .. I went ahead, I paid a few hundred euros, without invoice, for the storage of a container that if it was not for me it would have been months in storage because the company did not warn me of the arrival, I explained that the house where I lived required the use of an external elevator. After many emails and phone calls and after many anger I managed to do the required documents without the least help from the company! on the day of the move three boys arrive without any equipment. Without even guards for stairs and floors and without external elevator. All stopped until I paid 500 euros cash, without invoice, to have at 1 pm the famous elevator that allowed us to complete the move. The company left me about 100 boxes of medium and great size. This is history, I'm glad it's all over and I'll never use these two companies again.

Move size: 3 Bedroom Home Service cost: $9000

I Uses Orbit International Moving to ship some personal items from Israel to Toronto

The communication was great, Adi provided a quote and everything arrived on time and it actually cost me a little less at the end as the shipment ended up being a little smaller.

The packing in Israel was great. they wrapped the furniture in a way I have never seen before. They were so careful and used all these materials that protect really well.
The delivery crew in Toronto were polite and professional. Not a single item was broken!

I would recommend Adi and his team at Orbit with no hesitation!

Well done.

Move size: Studio flat Service cost: $4300

Very happy with the service Orbit gave, from when our goods were on route, at the docks through to delivery on the day. They always kept us up to date and our furniture arrived all in one piece. We even shipped our wedding cake topper which was secured in the shipping box, but not in the display box(our decision) and that arrived with only the smallest damage to the brides sugar icing bouquet. I have to be impressed with that. The 2 delivery guys we very efficient, courteous, and helpful. Happy to recommend.

Move size: 2 Bedroom Home Service cost: £2881